Contact
The fastest way to reach a human about Coil.
One address reaches us for everything: support@coil.trade. A real person reads it. Whether you are stuck on setup, sorting out a receipt, weighing a purchase, or reporting a security issue, send it there and we will route it to the right place.
Email support@coil.trade and we aim to reply within 1–2 business days. Including a clear description, your OS (Mac or Windows) and version, and any error text helps us help you faster.
What to email us about
Product support & setup help
Trouble installing Coil, connecting your AI agent, or wiring up your broker connector? Before you write, a quick scan of the FAQ and the how-it-works page resolves most first-run questions. If you are still stuck, email support@coil.trade with what you tried and what you saw, and we will walk through it with you.
Billing, receipts & charges
Coil is a single one-time $29 download — there is no subscription and nothing to cancel. Purchases are processed by Gumroad, our merchant of record, which handles checkout, receipts, and license keys. A few billing tasks are fastest to handle directly:
- Receipts and invoices — your confirmation email from Gumroad includes a link to your receipt, and your Gumroad Library at app.gumroad.com/library lists your purchases, where you can manage payment details.
- Re-downloads and license keys — everything you have bought stays available in your Gumroad Library, so you can re-download the packet or find your license key any time.
- Billing errors — all sales are final, but a genuine billing error (a duplicate charge, the wrong amount, or a charge you didn't make) is always corrected. Use the receipt link in your Gumroad confirmation email or your Gumroad Library, or email us. See the refund policy for details.
If you cannot find the right link or something does not look right, email support@coil.trade and we will help you get it sorted with Gumroad.
Pre-sales questions
Wondering whether Coil works with your broker or your setup, or whether it's a fit before you spend the $29? Ask away. We would rather answer honestly before you buy than have you guess. Email support@coil.trade and we will give you a straight answer.
Responsible security disclosure
If you believe you have found a security vulnerability in Coil, we want to hear about it. Please report it privately to support@coil.trade with enough detail for us to reproduce it, and give us a reasonable window to investigate and respond before any public disclosure. We appreciate disclosures made in good faith and will work with you to confirm and address the issue.
What we cannot do
Coil is software you install and run yourself, with your own brokerage credentials and your own capital. We are glad to help with installation, billing, and how the software works, but we cannot give investment advice, recommend trades, or make trading decisions for you, and we never see or touch your broker account or credentials. Every trade Coil places runs on your machine, under your control. Trading carries real risk — and leveraged ETFs, where the engine uses them, can lose value rapidly, including total loss — so the decision to run Coil and how to configure it is always yours.
Helpful links before you write
- FAQ — quick answers to the most common questions.
- How it works Scanner — what Coil does and how to get it running.
- Refund policy — eligibility and how to request a refund.
Coil is software you install and run yourself, with your own brokerage credentials and capital. It is long-only and not investment advice, not a managed account, and not a signal service. Leveraged ETFs, where the engine uses them, can lose value rapidly, including total loss. All performance figures are research backtests — point-in-time and survivorship-free, not live or client returns; past performance does not predict future results.